Case Studies

Case Study 1: A fulfillment company takes it's operations online in an effort to successfully manage business growth

The challenge: 

The company manufactures and ships media products for a large number of clients nationwide. Due to the rapid expansion the company faced a serious problem collecting the ordering information, executing production orders accurately and on time, shipping products in a timely manner, keeping a track of supplies and manufactured product's inventories, communicating with customers and prospects and helping it's own customers increase their sales. All operations were done manually and on paper and were extremely time consuming.

The solution:

AT Integrated developed a feature rich and robust online ordering system that included the following features:

• An order placing system that integrates with various shopping carts and automatically accepts the orders resulting from sales. 
• A notification system to alert the personnel for new coming orders.
• An inventory tracking system to keep the accurate inventory levels in order and alert the clients of depleting and critical inventory levels.
• An action history mechanism to automatically track steps taken during order execution.
• An online RMA system that is seamlessly integrated with the inventory tracking system where recipients can place return orders and track the status of their returns.
• A recipient notification system to send notifications for shipped orders including tracking numbers.
• A reporting system to serve as accounting and marketing tool.
• A billing system to facilitate accounting.
• A calendar tool to keep a track of the clients meetings and staff presence and other important events.
• A personalized broadcasting system where the company can communicate with clients and employees.
• A help and knowledge base system to help clients and staff use the interfaces.
• Integration with the shipping providers APIs to automate shipping and obtaining tracking numbers.
• Client control panel where clients can track, place and monitor inventory and production orders.
• A fully integrated shopping cart to help customers without online presence sell online.
• A robust hosting platform to maintain uptime and system availability.

The result:

• Time used for operations decreased 8 times. What was accomplished in a day now takes about an hour to complete resulting in substantial cost savings for the company.
• Client relationships improved considerably.
• New business increased by 300% for the course of one year.
• Quality of services increased considerably and reached the target levels.
• Accounting and reporting operations improved dramatically.
• Collections of funds achieved timeliness and accuracy.